We Are Recruiting: Client Services Manager

Written by trendbible

11 September 2018

We have an exciting opportunity for a proactive, experienced Client Services Manager to join our team.

Trend Bible work with inquisitive, recognised brands to predict the future of life at home. Whether it’s social, cultural or taste-driven, our job is to find out which future trends will impact our clients’ businesses and help them capitalise on them. Our clients demand guaranteed competitive advantage from the trend analysis and interpretation we provide, so naturally we are very much results driven. Our clients tell us the impact of working with us can be evidenced in increased profits, market share, press coverage and footfall.

Coupled with delivering exciting, cutting edge work for international brands, our internal culture highlights life at Trend Bible – from our unique set of values that promote inspiration, delight, collaboration, ownership and growth, through to the training & development of the whole team, and the social side of a business where everyone truly likes each other; our work environment is unique.

The Client Services Manager position will be pivotal in the growth of Trend Bible’s Consultancy division through the planning, nurturing and growth of key client accounts. The successful applicant will be given ownership for strategically impacting not only the full client experience, but also ultimately the growth of the division and business overall.

The main goals of the role would be:

  • To become a trusted advisor to Trend Bible’s valuable clients, putting the individual within our clients’ business at the heart of all relationships
  • Deliver such high levels of customer care that our clients openly and voluntarily recommend us and are proud to be associated with us
  • Year on year repeat business and client account growth
  • Champion Trend Bible’s client experience strategy

Our ideal candidate would be interested in trends and passionate about better understanding how people will live at home in the future. You will have a proactive, forward thinking, growth mindset, that approaches all activities with positivity and enthusiasm. You will have the flexibility to implement procedures, but be comfortable with change and a fluid, fast pace of work. Strong relationship building and people skills, coupled with the ability to build rapport quickly and easily, will be integral to this role.

To apply for this role you may well be currently in a role that frustrates you with a lack ownership for high level client strategy, or a glass ceiling that prevents your growth – at Trend Bible you will work across our business, with clients at all levels both nationally and internationally, to impact the full client lifecycle and ultimately shape year on year client growth and consultancy revenue.

If you have a minimum of 5 years in a senior account management role, ideally in the creative sector, the ambition to put in place an exceptional client experience that helps take Trend Bible to the next level, combined with the passion to join a business like ours, we would love to hear from you.

To apply for this role, please send your CV and covering letter to joanna@trendbible.com by 5th October 2018. #lifeattrendbible

Overall a great day which involved getting everyone's thoughts, ideas and reservations down on paper. I am looking forward to seeing how this information will be overlaid with the vital trend insights we need to drive new product development and long-term business growth.

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