Client Account Manager

We’re hiring! Come be part of the company that’s redefining the world of trend forecasting and the future of life at home.

Join our team!

As our Client Account Manager, you’ll be the strategic link between TrendBible and some of our most important clients. You’ll own the client relationship, acting as their trusted advisor and internal advocate – ensuring our services deliver real value while identifying opportunities for renewal, upselling, and long-term growth.

This is more than a sales role. You’ll work collaboratively with our delivery, content, and trend teams to design solutions that make a genuine difference for our clients and align with TrendBible’s strategic goals.

This is a full-time UK-based role, with an expectation to be present at our Newcastle-upon-Tyne office. We offer hybrid and flexible working to accommodate your preferences.

Key responsibilities:-

  • Manage and nurture a portfolio of high-value client accounts
  • Lead client communications—from onboarding and engagement through to renewal
  • Identify and convert upsell, cross-sell, and referral opportunities
  • Partner with internal teams to deliver high-impact, future-focused solutions
  • Monitor client health and satisfaction, proactively addressing risks or challenges
  • Develop tailored growth plans and negotiate renewals and contracts
  • Represent the voice of the client across the business
  • Track performance and share data-driven insights that fuel strategic decisions

 

Some of the key skills, experience and attributes we’re looking for:-

  • Proven experience in account management, client success, or B2B sales – ideally within a creative, trend, or insights-led business
  • Demonstrated ability to manage and grow complex client relationships
  • A commercially minded individual adept at developing proposals & pitches as well as the ability to close
  • Someone who can confidently lead client conversations and spot new opportunities
  • Someone highly organised and proficient in managing multiple deadlines and stakeholders simultaneously across different time zones.
  • A collaborator who thrives in a fast-paced, insight-led environment
  • Strong communication, negotiation, and project management skills are essential
  • Proficiency in CRM and reporting tools e.g. Productive

 

What we offer

• Flexible working hours
Allowing our team autonomy over their working week to create the best work-life balance.

• Holiday allowance
21 days core allowance plus bank holidays (pro rata for part-time hours).

• Birthday Bonus Day holiday
Celebrate your birthday by taking the day off.

• Home-based and Hybrid working
Dependent upon location we offer a remote working option for UK based applicants with travel to Newcastle HQ or Northeast based applicants we offer a Hybrid working option with at least 1 day per week working from our Newcastle HQ.

• Newcastle based office
City centre location with free private parking, hot desking space, private booth spaces for virtual calls, social hub and chill out areas.

• TrendBible Culture Council
A collective of representatives from each area of the business who focus on developing integration and connection within the team driving cultural topics, challenge and conversations within the business.

• Biannual Culture and Connection Events
Regular engagement days for full team get-togethers focusing on team connection and collaboration.

• Annual Team away day
A day out of the business to contribute to local community projects.

• Mentor opportunities
We encourage all of our team to connect with other industry professionals to share knowledge challenges and expertise to support learning & development.

• Individual Line Management support
Monthly 1-hour sessions with your dedicated Line Manager to support you in your role

• Equality Diversity & Inclusion Council
Quarterly ED&I meetings with our leadership team for updates and goal prioritisation ensuring inclusivity and accessibility across the business.

• Unlimited learning & development opportunities
We create a culture of learning and development at TrendBible as well as encouraging self-development we offer a wide range of training for all team members from leadership training to wellbeing training, technical training, trend training to soft skills training.

Working in a values-driven business

Our values are the foundations of our culture, and we are all responsible for using them to shape our future.

As a business, we are Future Ready! We Lead Positive Change, Drive Curiosity and Create Connection.

Apply now

Please email your application to Kerry Rutherford. People & Culture Manager with :

Your CV & salary expectations

Careers@trendbible.com

Closing date: 1st August 2025

Interviews: Week commencing 28th July and 4th August 2025

Equality Policy

TrendBible is committed to encouraging equality and diversity amongst our workforce, to be truly

representative of all sections of society and our customers, and for each employee to feel respected,

included and empowered to be able to give their best.

Our Recruitment Process

We want to create a recruitment process where everyone feels supported and has the opportunity to

perform their best when interviewing. Please do let us know if you require any reasonable adjustments to

help make your recruitment experience more comfortable.

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Consent Preferences